Violah A. Cortuna
Blk. 2 Lot 22 Green Estate Ph3 Annex
Malagasang 1G Imus, Cavite, 4103 Philippines
E-mail: violah.cortuna.ph@gmail.com
Phone: (+63) 956 - 935 - 5203
Social Links:
About Me
I am equipped with basic knowledge and skills such as Product Sourcing, Finding the Right Supplier, Product Listing, Stellar Customer Service, Keyword Research, Amazon Sponsored Ads and Promotion, Inventory Management, and other General Task. I've worked as a Key Account Specialist for 7 years in a Food Manufacturing company. Also, have a great experience in Data Entry, Research, and process-related tasks.
Work experience
Core Skills
Basic Copywriting
Basic Photo Editing
Basic Social Media Management
Data Entry
Administrative Support
Amazon Seller Central Management
Ebay Dispatch Orders
Stellar Customer Service
Calendar Management
Keyword Research and Optimization
Product Research
Customer Service / VA
Feb. 2019 - Present
To answer buyer messages and inquiries in Amazon and eBay stores.
Amazon Product Researcher
Dec. 2018 - Present
● Finding profitable products ● Compare prices of items from various websites ● Check the Sales Rank, Net Profit, and ROI ● Use tools such as FBA calculator and Amazon Product Researcher Private Label Toolbox and Repricer tools
Data Entry
Dec. 2017 - June 2019
The work involves researching the web to find good events to add to the portal.
Key Account Specialist
Sept 2011 - Mar 2019
I analyze the deductions received from client determining the validity of the deduction. Obtain and organize supporting documentation from each deduction taken. Work closely with the client to reconcile dispute related the deductions. Negotiating chargeback settlements with the client in accordance with company policy. Navigate customer websites/portals and other resources to clearly understand deductions and post counterclaims as needed. Prepare customers statement of accounts, reminder letter for overdue accounts, demand letter and notice of dishonor and send them to customers through email or to the salesman. Analyze and monitor the current accounts and the correct cancellation of invoices, studying –in each case- the origin and reason for the discounts made by the clients. And periodically controls and supervises the current account status and detects deviations and corrects differences. Credit memo applications & account reconciliations. Report and provide the status of the Account receivables of the company. Provide other related reports on a weekly, semi-monthly and monthly basis for management and sales use on financial matters.
Billing Clerk
2008 - 2011
I process weekly billings to the principal suppliers e.g. Unilever Philippines, monitor the credit Note (CN Payment) of the principal suppliers. Implementing the Banding Activity to the salesman & trade. Make a monthly report regarding bad or good stocks for destruction and pull – out.
Education
Leyte Colleges - Tacloban City
2004 - 2008
I'm a four-year course graduate in Bachelor of Science of Commerce major in Management.
Software Programs & Tools
Buffer
Hootsuite
Dropbox
Documents and Spreadsheets
Microsoft Word and Excel Canva
Basecamp
Zoom
Jungle Scout
Unicorn Smasher
Amz FBA Calculator
DS Amazon Quickview Merchant Words
Gmail
MS Outlook
SAP (Account Receivable Module)
Interpersonal Skills
Knowledgeable in SAP ERP (FICO) - Account Receivable
Knowledgeable in Electronic Data Interchange (EDI)
Accurate data entry and good attention to detail.
Willingness to learn and quickly adapt new strategies.
Exhibits a good oral and written English communication skills.
Responds well in fast-paced, high pressure environment and has the ability to provide quality deliverables to clients while working under pressure.